Tenant FAQs

Answers to your common questions

How do you handle maintenance requests?

Tenants can submit requests online or by phone. We follow up to diagnose the issue and, when warranted, dispatch a service technician. Urgent issues like no heat, hot water, or AC are prioritized and usually addressed within one business day.
Who is responsible for repairs and maintenance costs?

Routine repairs are handled by us, but damage or maintenance needs caused by tenant negligence are the tenant’s responsibility.
What happens in a maintenance emergency?

Call us immediately. If it's life-threatening, dial 911. Comfort-related issues like lack of heat or hot water are addressed within 24 hours.
Can I reach you after hours?

Yes, we have emergency contacts available after hours. Routine inquiries will be handled during normal business hours.